Today, in online marketing, there is much focus on search, either with organic search, SEO, or paid search, SEM. The efforts of many online marketers seem to go only into driving visitors to a web site. Traffic is what matters.
Driving traffic to a web site is definitely vital to a site’s success. But it’s not everything. Not only is the quality of traffic important, but also what happens once each visitor lands on the page. Whether they’re likely to return is another question..
Many SEO and SEM specialists seem to be most concerned with finding out ways to drive most traffic, regardless if only a small percentage will actually convert. Numbers are what matter. It wouldn’t be weird to notice an SEM and an SEO department in the same company competing to see who brings in most visitors.
As I have said, search has a fundamental role in the online marketing mix, but it stops once the visitors have reached the site. What happens next is nevertheless, of equal importance. If most visitors arrive and bounce away, all that effort has been in vain.
I am convinced that any search strategy, be it SEM or SEO, should take into consideration the whole consumer cycle, from brand awareness to brand loyalty.
Ideally a concise marketing strategy should consider and fine-tune all elements of the online marketing mix. Search is one of them, but also user experience, analytics and product, to name a few, have a huge input.
Understanding whom your audience is, what they do once they’re on your site, and what your product means to them, helps you build a strong brand and lasting customer loyalty.
After all, once they get there they should always come back…with their friends!